How Does Support Shepherd Work?

We’re not a managed staffing service, a BPO company, or a job board. Instead, we use a network of professional talent scouts to find, screen, and test candidates on behalf of our clients.

Here’s a closer look at how we do this:

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Step 1: Let us know what you’re looking for

Every Shepherd search starts with a client inquiry. If you’d like us to find remote talent for you, simply let us know by filling out this form.

After you send in an inquiry, a project manager will get in touch to iron out the details of the role and help you create a job description.

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Now, what roles can you hire through Shepherd?

We’ve had lots of success hiring virtual and executive assistants, but we don’t stop there. Over the years, we’ve also hired:

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• Real estate property managers and analysts
• Content writers
• Multimedia designers
• Accountants and bookkeepers
• Unique roles like TikTok creators and architectural drafters
• Leadership roles like operations managers and remote CFOs

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Since 2020, we’ve hired more than 2,000 remote employees for various positions across multiple industries. If the job can be done remotely, we can find the right person for you.

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Learn more: What roles can you hire via Support Shepherd?

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2. We’ll kick off a search

After we work out the details of the job description, we’ll start the search. We’ll collect a small deposit at the beginning of the project, but that’s fully refundable.

Our team of professional talent scouts and assessors will then search for candidates who might be a good fit for the role. Aside from actively headhunting possible candidates, our team also sources candidates from our exclusive talent database, which we regularly update.

From there, each candidate will go through a rigorous screening process.

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This process involves:

• Skills assessments: We’ll evaluate the candidate’s technical qualifications. If you want to include a skills assessment test of your own, feel free to let us know so that we can include it in the process.

• Communications assessment: We’ll test their proficiency in written and spoken English using a communication skills assessment tool (CSAT).

• Behavioral interviews: In this interview, our talent scouts will assess if the candidate has the right interpersonal skills for the job.

• Background checks: Lastly, we’ll check the candidate’s background to make sure that they’re who they say they are. We check in with their character references and ask for national security clearance if needed.

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3. We’ll present vetted candidates to you

Successful candidates will be shortlisted and presented to you.

To get to know the candidates better, you’ll have the opportunity to set up 1:1 interviews with each of them. You can use this opportunity to know each candidate beyond their resumes and to personally see if they’d be a great fit for your company.

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Related: Interview green flags to look out for

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4. You hire the best candidate

The last step is for you to pick the best candidate for the job. If you end up liking all shortlisted candidates, you’re free to hire all of them as well.

After you make your choice, we’ll hand the relationship over to you. Your new remote employee will work directly with your company. Without a middleman getting in the way, you’ll have total freedom on how to onboard, train, and integrate your assistants into your team.

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DID YOU KNOW?

Unlike managed staffing services and business process outsourcing (BPO) companies, Shepherd does not charge a recurring fee. You’ll only pay for a one-time headhunting fee for every successful hire.

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Shepherd makes remote hiring fast and easy

There you have it — Support Shepherd’s process in 4 easy steps. This streamlined process allows us to find the best remote talent in the Philippines and Latin America. If you’re struggling to find good candidates or are sick of doing the heavy lifting by yourself, we’re here to help. Start a Shepherd search today and hire your next employee with ease.

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