Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
The client is a fashion designer specializing in bridal gowns, bridesmaid dresses, and evening gowns. They started in 2012 with a wedding gown that went viral and now distributes to top fashion retailers such as Nordstrom and Bella Bridesmaids, among others.
With the increasing demand and their growing business, they needed someone to help them manage customer queries and track orders. The role required advanced communication skills and a good problem-solving attitude. Shepherd helped them hire Monica as their new Customer Service Representative.
Monica now works full-time in the client time zone for $1,000 per month.
Monica is a seasoned customer service professional with thirteen years of experience as a Customer Service Representative in various industries, including cosmetics, finance, and tech. Given this, she is highly skilled in email, chat, and voice support and is used to addressing customer complaints, tracking orders, and liaising with other departments. Monica’s extensive experience made her the top choice for the job.
When you need to hire an efficient Customer Service Representative to support your business, reach out to us at Shepherd.
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