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How a Care Service Agency Hired a Virtual Assistant for $1,250/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client provides support to individuals and their families by caring for and helping with the day-to-day struggles brought on by injury, disease, sickness, age, and other life changes. Their commitment to service reduces stress and ensures families that their loved one is getting the quality care they need.

Who was hired and what was their role?

They were looking for a qualified candidate who can provide timely text, chat, and email support. For this, Shepherd facilitated the hiring of Rachelle.

Now their Virtual Assistant, Rachelle does the following tasks:

  • Answers voicemail, takes voice calls, and assists caregiver nurses, care management teams, and loved ones calling in.
  • Transfers call as needed, takes messages as needed
  • Updates brief notes and status in reports as required

What is the salary of the individual they hired?

Rachelle now works full-time in the client time zone for $1,150 per month.

What was the candidate’s background before being hired?

Before hiring thru Shepherd, Rachelle has had seventeen years of experience in customer service. She was all-around customer service and a virtual assistant skilled in quality assurance, appointment setting, graphic designing, and the like. She was described by previous supervisors as hardworking and proactive.

Need to hire someone like this too?

When you need to hire an efficient Virtual Assistant to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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