How a Casket Manufacturer Hired a Customer Service Specialist for $1,250/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

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What does this client’s business do? 

Our client offers designer caskets at affordable prices, making funeral planning lighter for more families.

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Who was hired and what was their role? 

They were looking for a Customer Service Specialist to help scale their operations and client service. Shepherd was able to recruit Rina.  

Rina, the Customer Service Specialist is in charge of:

• Corresponding with customers via phone, chat, and email
• Generating purchase orders
• Booking and tracking shipments
• Checking order details in the systems

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What is the salary of the individual they hired?

Rina works full-time in the client time zone for $1,250 per month.

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What was the candidate’s background before being hired?

Before she was hired thru Shepherd, Rina has been in customer service and sales for six years. Given this, she’s skilled at client-facing tasks including addressing complaints and recommending products and services. Rina has excellent communication skills and was described by her previous supervisor as goal-oriented and hardworking. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Service Specialist to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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