Use this announcement bar to inform users of cookies, promotions, new features etc.
Dismiss

How a Classic Action Law Firm Hired a Call Center Manager for $2,500/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

 

The client is a classic action law firm covering mass torts, personal injury, protection, and spam text/ voicemail violations. With an untarnished reputation in their industry, other law firms also reach out to them to settle classic action cases. The firm also sets the standard for innovation and technology, resulting in higher customer satisfaction.

 

Who was hired, and what was their role?

As they serve more clients, they need a Call Center Manager who will oversee their call center staff for optimal effectiveness and performance. Shepherd then helped them hire Rose. 

Rose does the following as the Call Center Manager:

  • Onboarding and training new call center agents
  • Coaching call center staff to maximize results
  • Evaluating agents’ effectiveness and performance
  • Overseeing nurturing of warm leads

What is the salary of the individual they hired?

Rose now works full-time in the client time zone for $2,500 per month.

What was the candidate’s background before being hired?

A seasoned professional with more than a decade of managerial experience, Rose was the best candidate to hire. She was a Senior Operations Manager and a Call Center Manager for various BPOs that served local and international clients. She managed different support modes in these roles, including voice, email, and chat. Rose also monitored day-to-day operations and executed innovative processes for the productivity and profitability of the companies she worked for. 

Need to hire someone like this too?

When you need to hire an efficient Call Center Manager to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

Get the hiring guide here

Oops! Something went wrong while submitting the form.

Get the salary guide here

Oops! Something went wrong while submitting the form.

More Resources

Ready to work together?

We'll find you amazing remote employees in the Philippines.