Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.
Our client provides professional and environmentally friendly cleaning services to homes, commercial areas, offices, and home rentals. They have a solid team of hand-picked professionals to ensure quality and safety.
To have more happy and more satisfied customers, they wanted to hire a Customer Happiness Agent who could assist with reservations and other concerns. Shepherd deemed Robert fit for the role.
These are Robert’s daily tasks:
Robert now works full-time in the client time zone for $1,000 per month.
Before he was hired through Shepherd, Robert has been working as a Customer Service Representative for four years. He responds to customer concerns via phone calls and emails and the concerns he manages are about payments, billings, refunds, and replacement issues. As described by his previous colleagues, Robert is optimistic, hardworking, and dependable.
When you need to hire an efficient Customer Happiness Agent to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
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