Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
Our client provides specialized tech solutions and customizations to trucks, automobiles, and other types of vehicles.
They needed a new eCommerce Manager that could take care of liaising with online customers and providing real-time support to their inquiries. After assessing candidates, Shepherd deemed Kirk fit for the role.
Kirk does the following as their new Customer Support staff:
● Monitors competitors’ pricing
● Tracks orders and returns as they come in
● Responds to messages on Amazon, eBay, and emails
● Performs occasional account reconciliation with invoices
Kirk now works full-time in the client time zone for $1,000 per month.
Kirk has been an eCommerce Manager for two years, where he worked on product research, customer support, account management, and logistics. He also completed related Amazon online courses on product research and account management. Kirk’s previous employers described him as competitive, proactive, and with integrity.
When you need to hire an efficient eCommerce Manager to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
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