Editors note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)
This client is a family-run online store of premium home goods that pride themselves on great customer service and high-quality products from cooktops to shower systems!
Operating for over 5 years providing world-class customer service and excellent products, they turned to us to hire their next customer support representative.
At Shepherd, we were able to source a personable and well-experienced customer support representative named Rae.
Rae carries out these duties with minimal supervision.
Rae now works full-time in the company’s time zone for $1000 USD.
Rae has been in the eCommerce industry for 4 years and has managed eCommerce platforms. She has end-to-end ecommerce support experience from product listing, building relationships with vendors, suppliers and couriers, inventory management, pricing and profitability, and customer experience.
With a solid background in managing eCommerce businesses and possessing strong communications skills, the client loved her and hired her almost instantly!
We are happy to see Rae’s career grow in her new role as she settles in and treats the business like her own.
Looking for a Customer Support representative for your eCommerce store? Talk to us!