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How a Home Goods E-Commerce Business Hired A Full-Time Customer Support Rep for $1,000/mo

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editors note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)


What does this client’s business do?

This client is a family-run online store of premium home goods that pride themselves on great customer service and high-quality products from cooktops to shower systems!

Operating for over 5 years providing world-class customer service and excellent products, they turned to us to hire their next customer support representative.

 

Who was hired and what was their role?

At Shepherd, we were able to source a personable and well-experienced customer support representative named Rae.

Rae carries out these duties with minimal supervision.

  • Answering customers questions via email, chat, and over the phone
  • Providing customer support for existing customers
  • Updating customers on delivery information, processing returns, and following up with customers for reviews
  • Managing customer support ticketing
  • Speaking with customers calling in for customer support calls, including setting up returns and updating customers on shipping information
  • Fulfilling orders within eCommerce platform and updating orders with comments
  • Providing sales support

 

What is the salary of the individual they hired?

Rae now works full-time in the company’s time zone for $1000 USD. 

 

What was Rae’s background prior to being hired?

Rae has been in the eCommerce industry for 4 years and has managed eCommerce platforms. She has end-to-end ecommerce support experience from product listing, building relationships with vendors, suppliers and couriers, inventory management, pricing and profitability, and customer experience.

With a solid background in managing eCommerce businesses and possessing strong communications skills, the client loved her and hired her almost instantly!

We are happy to see Rae’s career grow in her new role as she settles in and treats the business like her own.

Looking for a Customer Support representative for your eCommerce store? Talk to us! 


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