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How a Marketing and Analytics Solution Company Hired a Customer Support Executive for $800/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?  

Our client is a marketing and event ticketing solution that helps brands get more relevant attendees for their events and helps attendees secure their tickets in advance. 

 

Who was hired, and what was their role?

They needed a Customer Support Executive who would provide support for their clientele’s event-goers. Shepherd recommended hiring Andrea. 

Andrea works on the following as their new Customer Support Executive:

●  Responds to customer queries in a timely and accurate way via email and chat

●  Monitors customer complaints on social media and reaches out to provide assistance

●  Keeps consistent logs for internal monitoring

 

What is the salary of the individual they hired?

Andrea now works full-time in the client time zone for $800 per month.

What was the candidate’s background before being hired?

A customer service representative for eight years, Andrea’s extensive experience made her a suitable candidate to hire. She is adept at e-commerce, billing, customer service, and other administrative tasks. Andrea is familiar with relevant tools such as Shopify, Magento, Zendesk, Salesforce, WordPress, and Canva, among others. Aside from her relevant experience, Andrea also has good communication skills, which are very useful for the job. 

 Need to hire someone like this too?

When you need to hire an efficient Customer Support Executive to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

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