Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
Our client is a marketing and event ticketing solution that helps brands get more relevant attendees for their events and helps attendees secure their tickets in advance.
They needed a Customer Support Executive who would provide support for their clientele’s event-goers. Shepherd recommended hiring Andrea.
Andrea works on the following as their new Customer Support Executive:
● Responds to customer queries in a timely and accurate way via email and chat
● Monitors customer complaints on social media and reaches out to provide assistance
● Keeps consistent logs for internal monitoring
Andrea now works full-time in the client time zone for $800 per month.
A customer service representative for eight years, Andrea’s extensive experience made her a suitable candidate to hire. She is adept at e-commerce, billing, customer service, and other administrative tasks. Andrea is familiar with relevant tools such as Shopify, Magento, Zendesk, Salesforce, WordPress, and Canva, among others. Aside from her relevant experience, Andrea also has good communication skills, which are very useful for the job.
When you need to hire an efficient Customer Support Executive to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
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