Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
Backed with creativity and innovation, our client created a solution to one of the most common problems of people on the go—smartphone charging. We use our smartphones wherever we go and not all batteries last us the entire day, so our client distributes self-service, fully automated kiosks to give users the recharge their gadgets need.
At Shepherd, we helped them hire Reshiell.
Reshiell is now their new Customer Support Representative who’s in charge of the following:
Reshiell now works full-time in the client time zone for $800 per month.
With five years of customer service and tech support experience, Reshiell was a very suitable candidate. She’s adept at answering inquiries on email, social media, and phone calls, and is familiar with Zendesk and G-Suite. Reshiell is also comfortable conversing with different nationalities, as she worked in the UAE before hiring at Shepherd.
When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.