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How a Motivational Stationery Brand Hired a Customer Support Staff for $1,200/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Helping people reach their personal growth and goals, our client creates products that benefit their customers in productivity and self-motivation. Their tools include journals, planners, and stationeries.  

Who was hired, and what was their role?

At Shepherd, we facilitated hiring Josh, their new Customer Support Staff.

Josh works on the following daily:

  • Managing customer emails and chat messages
  • Engaging in social media channels
  • Coordinating with internal teams like logistics to ensure timely delivery of orders
  • Handling all customer messages sent through the website, Amazon, and other online sales channels

What is the salary of the individual they hired?

Josh now works full-time in the client time zone for $1,200 per month.

What was the candidate’s background before being hired?

Before hiring through Shepherd, Josh was already a Customer Support Representative for six years. He was technical support for Google and Amazon and provided non-voice and voice support to customers. Aside from customer support, Josh is also adept at social media marketing. He managed clients’ accounts on Facebook, Twitter, Instagram, and Pinterest. Given the requirements, Josh’s experience fits the bill. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Staff to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

 

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