Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
Empowering independent artists, our client helps distribute their music on every streaming platform to achieve maximum exposure. They provide services similar to major record labels but with more flexibility and creative independence.
Serving clients worldwide, they were looking for a Customer Support Representative who can address artists’ questions with accountability and empathy. After surveying strong candidates, Shepherd recommended hiring Mitzi.
As their Customer Support Representative, Mitzi does the following:
Mitzi now works full-time in the client time zone for $950 per month.
Mitzi has been in customer service for two years before her hiring at Shepherd. Her roles taught her how to collaborate with teams to ensure client concerns are addressed immediately and accurately. In her previous employment, Mitzi consistently exceeded her KPIs and increased product sales by bringing in repeat customers.
When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.