Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
Our client is a travel agency, but not your typical one. They focus on getting you closer to nature by booking rental houses and cabins surrounded by forests and greenery, where you can have a different level of relaxation and liberation.
Being in the travel and hospitality industry, our client aims to deliver excellent customer service consistently. They were looking for a Customer Engagement Specialist who can communicate with their customers with the utmost professionalism.
Shepherd assisted them in hiring Abi. Now their new Customer Engagement Specialist, she does the following tasks:
Abi now works full-time in the client time zone for $1,000 per month.
Abi is not new to customer service, as she has been in a customer support role for seven years. Her responsibilities included responding to customer concerns online and tracking inventories. She is also knowledgeable in customer service software such as G Suite and Zendesk. Abi’s previous supervisor described her as reliable, very customer-oriented, and a problem solver.
When you need to hire an efficient Customer Engagement Specialist to support your business, reach out to us at Shepherd.
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