Editor’s note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)
The client is an online listing platform dedicated for rental spaces for businesses. They connect with both lessor and lessee, where the former lists their units for rent and the latter can book them short-term or long-term.
They needed a customer experience representative who could engage with businesses that rent space with them. Ideally, the candidate who would join their growing operations team has experience in both hospitality management and customer service, and should be able to work through a queue of tasks while maintaining attention to detail. At Shepherd, we helped them hire Rizza—a customer experience representative who has an eye for process improvements.
Her daily tasks include:
Rizza now works full-time in the client’s time zone for $1,000/month.
Luckily, Rizza was available to start right away. She matches the client’s requirements, given her experience in Airbnb as a case manager for three years. As part of the pioneer account, she assisted hosts in their listing concerns. She also goes the extra mile by helping them reach Superhost status.
Rizza demonstrated that her skills and personality fits their company culture. She demonstrated in the interview that she is proactive, and her awards for the attendance bonus reflected that she values time and professionalism at work.
Ready to hire a customer service representative for your company? Reach out to us at Support Shepherd.