How a Quality Shoe Brand Hired a Customer Service Representative for $700/ month

Editor’s note: some customers prefer not to be named, so we've purposefully removed their company name in this article. We’re their secret weapon :-)

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What does this client’s business do? 

The client specializes in premium, handcrafted shoes. From creating their first pump in 1976, the brand expanded along with their market. They are now producing active shoes, sandals, casual shoes, and work shoes—all with quality and comfort in mind.

Who was hired and what was their role?

Customer satisfaction is the client’s priority. So through Shepherd, they were looking for a Customer Service Representative who can address their customers’ inquiries and concerns through live chat, email, and phone calls. 

Jasmin, who has been working as a Customer Service Representative in an e-commerce company for five years, was fit for the job.

What is the salary of the individual they hired?

Jasmin is now their full-time Customer Service Representative for $700 per month. 

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What was the candidate’s background before being hired?

Jasmin has been in customer service for five years. She is technically equipped and highly knowledgeable on the most frequently used applications for customer service such as Georgias, Zendesk, CommonHundred, Trello, and Slack, among others. Jasmin also has a proven background in being a team player and achieving goals assigned to her. 
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Need to hire someone like this too?

When you need to hire an efficient Customer Service Representative to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.
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