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How a Self-Storage Rental Center Hired a Customer Support Representative for $1,000/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do? 

The client offers secure and convenient storage spaces for any valuable items that need safekeeping. The rented spaces vary from indoor, outdoor, to heated or cooled.  


Who was hired and what was their role?

They needed a Customer Support Representative who will manage customer transactions from closing deals to processing payments. Shepherd then facilitated the hiring of Mary.

Mary is in charge of the following as a Customer Support Representative:

  • Renting out storage units
  • Monitoring rental center kiosks for customer activity
  • Processing payments 
  • Recommending storage solutions according to customer needs


What is the salary of the individual they hired?

Mary now works full-time in the client time zone for $1,000 per month.


What was the candidate’s background before being hired?

A freelance sales, property management, and lease agent since 2014, Mary is no stranger to communicating with different types of customers. Her previous work involved selling properties, researching for site development, and preparing documents for said properties. Mary’s work experience is a combination of sales and customer service, which made her fit for the job.

Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.


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