Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
Our client offers an all-in-one solution for short-term rentals. Their web app helps autopilot listings, bookings, messages, payments, and guest verifications. With their innovative automation features and seamless app integrations, property owners can take on much less work while earning a lot more income.
At Shepherd, we assisted them in hiring Johana, their Head of Customer Success.
Johana works on the following as the Head of Customer Success:
Johana now works full-time in the client time zone for $1,200 per month.
Johana’s previous roles have all been customer-facing. She has been an Account Manager, Voice & Email Representative, and Customer Service Representative. In these roles, she assisted customers in several matters, such as setting up accounts, submitting forms, and addressing inquiries on orders and services. Johana has been in customer service for more than ten years, and her extensive experience made her the most suitable candidate to hire.
When you need to hire an efficient Head of Customer Success to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.