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How a Short-term Rental Listing App Hired a Head of Customer Success for $1,200/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client offers an all-in-one solution for short-term rentals. Their web app helps autopilot listings, bookings, messages, payments, and guest verifications. With their innovative automation features and seamless app integrations, property owners can take on much less work while earning a lot more income. 

Who was hired, and what was their role?

At Shepherd, we assisted them in hiring Johana, their Head of Customer Success. 

Johana works on the following as the Head of Customer Success:

  • Leading customer support matters
  • Prioritizing and responding to support tickets
  • Educating customers through product tours, video guides, and messaging campaigns
  • Troubleshooting in collaboration with the engineering team 
  • Being the go-to source for product knowledge

What is the salary of the individual they hired?

Johana now works full-time in the client time zone for $1,200 per month.

What was the candidate’s background before being hired?

Johana’s previous roles have all been customer-facing. She has been an Account Manager, Voice & Email Representative, and Customer Service Representative. In these roles, she assisted customers in several matters, such as setting up accounts, submitting forms, and addressing inquiries on orders and services. Johana has been in customer service for more than ten years, and her extensive experience made her the most suitable candidate to hire. 

Need to hire someone like this too?

When you need to hire an efficient Head of Customer Success to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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