How a Sustainable Travel Brand Hired a Customer Support Staff for $950/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do?  

All about sustainable travel, our client crafts eco-friendly luggage, bags, and organizers without sacrificing design, price, or quality. They take pride in having upcycled millions of plastic water bottles through their green manufacturing process.  

Who was hired and what was their role? 

They needed a new Customer Support staff to help them deliver superior service. Upon reviewing profiles of qualified candidates, Shepherd deemed Angelique fit for the role. 

Angelique does the following as their new Customer Support staff:

• Addresses customer inquiries and any follow-up items related to orders, inventory, product, styling, and company policies via phone, email, and chat
• Reports customer feedback and learnings to the rest of the team
• Assists with order fulfillment and inventory
• Works closely with fulfillment facilities and carriers to resolve shipping issues

What is the salary of the individual they hired?

Angelique now works full-time in the client time zone for $950 per month.

What was the candidate’s background before being hired?

Before hiring thru Shepherd, Angelique had been in customer support for three years providing customer support through email, chat, and phone calls. She’s not only adept at answering queries, but Angelique is also knowledgeable in technical customer support such as processing refunds, payments, and tracking orders via Shopify. As a customer service representative, she knows how to use Zendesk, Freshdesk, and Gorgias. Angelique’s extensive experience made her the most suitable candidate to hire. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Support Staff to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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