How a Top Shopify Agency Hired Full-Time Technical Support Agents for $1,200/mo

Editors note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)

What does this client’s business do?

We here at Shepherd were ecstatic to be working with a large Shopify theme agency that takes very good care of their customers.

Designing and building hundreds of successful eCommerce businesses for 11 strong years, this client is a well-recognized Shopify theme agency that offers pre-built themes and apps for the Shopify ecosystem. Focusing on their customer’s long-term growth, they pride themselves on providing exceptional customer support so they turned to Shepherd to find them exceptional technical support talent.

Who was hired and what was their role?

At Shepherd, we were able to source a candidate for the role named Myla. 

She got hired this year as a Tier 1 Customer Support.

Myla carries out these duties with ease daily.

• She takes care of client emails and digs in to customer concerns to provide solutions.
• She works collaboratively with the rest of the client’s team, flag new issues, and suggest improvements.
• She works closely with the client’s QA, Design, and Development teams to resolve concerns and escalate bug issues.
• She works hard and keeps self-reliant as she works remotely with minimal supervision.
• Everyday, she is also learning the intricacies of HTML & CSS and is happily expanding her knowledge in eCommerce.

What is the salary of the individual they hired?

Myla was a Shopify specialist for 5 years before being hired and now works full-time in the company’s time zone for $1,200 USD per month full-time.

What was Myla’s background prior to being hired?

Part of Shepherd’s hiring process is conducting Myla’s background check.

We found out Myla was her previous team’s go-to agent whenever they needed technical-related support. One of Myla’s biggest struggles based on her previous manager is using  her vacation leaves because she works diligently. They fondly refer to her as a geek who loves to eat and collect figurines and mangas. But don’t be fooled by her hobbies and interests -  Myla is one dependable and hardworking team member who not only completes tasks but goes the extra mile.

Myla is just one of the many success stories we have at Shepherd. Let us help you find your very own Myla.

‍Learn more about Shepherd here ->