How a Voiceover Talent Agency Hired A Full-Time Customer Support Representative for $1,100/mo

Editor’s note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)

What does this client’s business do?

The client is a voiceover talent-hiring platform that connects businesses, organizations, and individuals to voiceover talents. They provide an easy-to-use platform where professionals can upload their recordings, while those who need it can listen to their auditions. Their professional team then hand-picks from these auditions to help their clients find suitable talent.

Who was hired and what was their role?

They were looking for a customer support representative who will help them ensure that all projects are completed seamlessly while making sure that all customers are happy. At Shepherd, we were able to source Charmaine—a customer support professional.

As a customer support representative, her responsibilities include:

• Onboarding new talent and clients into the platform.
• Gathering customer information, accessing and fulfilling recording needs, and educating users.
• Reviewing and approving project postings.
• Resolving customer inquiries and concerns.
• Drives process improvements to positively impact the customerʼs experience.
  

What is the salary of the individual they hired?

Charmaine now works full-time in the client’s time zone for $1,100/month.

What was the candidate’s background prior to being hired?

For the past three years, Charmaine has been working remotely and has learned to adjust to different time zones. She has previously worked at a software company where she provided customer support and relayed software bugs and issues to the engineering team.

Ready to hire a customer support representative? Start hiring with Support Shepherd.