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How an Auto Glass Repair Company Hired a Claims Specialist for $1,000/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client specializes in automotive glass repair, windshield repair, windshield replacement, and window film and tinting. Their company is grounded on trust, integrity, and quality workmanship. 

Who was hired and what was their role?

They were looking for a new Claims Specialist to join their team. For this, Shepherd helped them hire Gleycie. 

As the client’s new Claims Specialist, she does the following daily: 

  • Gets complete customer details for all requests
  • Coordinates with customer and insurance providers for claims
  • Logs data entries for internal reference and monitoring

What is the salary of the individual they hired?

Gleycie now works full-time in the client time zone for $1,000 per month. 

What was the candidate’s background before being hired?

Gleycie has seven years of experience as a customer service specialist before hiring thru Shepherd. She handled general and billing queries, disputes, complaints, escalations, inbound calls, upselling, cross-selling, and quality control. Coordination with various parties for certain transactions is nothing new to her, as she has also worked as a Sales Agent and Auditing Analyst before she got into customer service. Gleycie has a proven record of getting her customers’ trust through her strong work ethic. 

Need to hire someone like this too?

When you need to hire an efficient Claims Specialist to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

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