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How an Electric Company Hired a Customer Support Representative for $700/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client is a global franchise organization providing electrical installation and repair services. Their services include installation and check for electrical safety, lighting design, and everything in between. 

Who was hired and what was their role?

To help them reach business objectives, they needed a qualified Customer Support Representative who would handle service requests and customer complaints. Shepherd then helped them hire Melody.

Melody does the following as their new Customer Support Representative:

  • Receives incoming calls in a professional and courteous manner
  • Follows up on leads
  • Performs marketing and sales functions to sell additional work and earn business
  • Completes work orders, returns customer calls, and responds to customer complaints

What is the salary of the individual they hired? 

Melody now works full-time in the client time zone for $700 per month.

What was the candidate’s background before being hired?

Backed with nine years of experience in customer support, Melody is highly qualified for the job. Her tasks usually include handling online accounts, taking calls, providing email support, and other administrative tasks. Melody also worked in hospitality as a reservations agent at a hotel-casino in Las Vegas. She is customer-oriented, goes above expectations, and is an effective multitasker. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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