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How an Insulation Contractor Hired a Customer Support Representative for $810/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Keeping in mind the growing issue of global warming, our client is an insulation company that cares about energy efficiency. They provide fast and quality insulation installations that can help in slowing down rampant environmental issues.

Who was hired and what was their role?

At Shepherd, we helped them hire Lovely. 

Lovely is now their new Virtual Account Manager who’s on top of these tasks:

  • Answering queries through various channels promptly
  • Invoicing and following up of delinquent accounts
  • Compiling and following- up on requirements and paperwork 

What is the salary of the individual they hired?

Lovely now works full-time in the client time zone for $810 per month.

What was the candidate’s background before being hired?

Backed with several years of customer service experience, Lovely was the most ideal candidate. She has been in customer service for six years and has been an appointment setter, website editor, social media manager, and technical support. Lovely is proven to be a good multitasker and a proactive team player, with proficiency in all needed apps for customer service. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

 

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