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How an Insurance Company Hired a Customer Service Representative for $1,100/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client provides premium insurance services at competitive rates. They take pride in their ability to customize insurance coverage according to their customer’s exact needs, with hands-on care and unparalleled personal touch.  

Who was hired and what was their role? 

They needed a Customer Service Representative who can communicate through live chat, email, and phone support in a friendly and timely manner. Shepherd recommended hiring Eleesha.

Eleesha works on the following as their Customer Service Representative:

  • Communicating with the internal team
  • Providing each customer with excellent service through various communication channels
  • Learning about the products to be able to educate and assist customers properly

What is the salary of the individual they hired?

Eleesha now works full-time in the client time zone for $1,100 per month.

What was the candidate’s background before being hired?

Before hiring thru Shepherd, Eleesha already had almost a decade of experience serving in voice customer support of international insurance accounts.  Aside from being invoice customer service, Eleesha was also a part-time English teacher, affirming her advanced communication skills. Given the required credentials, Eleesha’s experience made her the most suitable candidate to hire. 

Need to hire someone like this too?

When you need to hire an efficient Customer Service Representative to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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