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How an Online Manpower Agency Hired a Customer Support Representative for $1,000/ month

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client manages a staffing platform connecting experienced and skilled workers with businesses and organizations that need short-term labor assistance. They help businesses hire the best people and increase the chances of qualified workers getting hired. 

Who was hired and what was their role?

At Shepherd, we helped them hire Eugene.

Now their new Customer Support Representative, Eugene does the following:

  • Provides live email and phone support to clients and contractors 
  • Troubleshoots client and contractor issues around shift scheduling and invoicing
  • Works with the operations team to help improve user experience

What is the salary of the individual they hired?

Eugene now works full-time in the client time zone for $1,000 per month.

What was the candidate’s background before being hired?

Eugene has been in customer service for six years and regularly deals with escalated cases, troubleshoots customer issues, and resolves complaints. In customer support, he has worked for a food delivery app, a telco, and a BPO company. Eugene was also awarded as a “Top Agent” in one of his previous employments. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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