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How an Online Quiz Platform Hired A Full-Time Customer Support Specialist for $1,000/mo

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)

What does this client’s business do?

The client is an online quiz platform providing personalized virtual team activities. Their vision is to bring teams closer wherever in the world they may be. Some of the largest global companies use their platform to engage their employees and foster team culture even without seeing each other.

Who was hired and what was their role?

They were looking for a tech savvy customer support specialist. Since people from all over the world use their platform to interact with each other, they needed someone who likes working closely with customers especially in tough situations. Someone who can ensure that customers are happy and love them. At Shepherd, we were able to hire Marc Erick for the role.

As a customer support specialist, his daily responsibilities include:

Apply your knowledge to analyze, diagnose, troubleshoot, and resolve customer issues.

  • Resolving customer issues based on an in-depth understanding of the platform
  • Managing customer support requests submitted through e-mail and chat
  • Publishing blog articles and social media posts

What is the salary of the individual they hired?

Maki now works full-time in the client’s time zone for $1,000/month.

What was the candidate’s background prior to being hired?

Just like what the client was looking for, Maki is passionate about customer service. Something that he has developed in his 10 years of experience providing customer service and technical support. He also has gained experience providing customer service through social media platforms such as Facebook, Twitter, and Instagram; and SaaS accounts (BlueJeans and Google Suite).

Ready to hire a customer support specialist for your company? Reach out to us at Support Shepherd.

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