How a Business Automation Solution Hired a Support Team Associate for $1,350/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

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What does this client’s business do? 

It’s a platform with tools and functionalities designed to save time and money and grow businesses. Their app is made to simplify and streamline operations, admin, sales, finance, and reports for analysis. 

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Who was hired, and what was their role? 

They needed a Support Team Associate to provide additional support for their clients. Shepherd recommended hiring Ramon. 

Ramon works on the following as their Support Team Associate:

• Providing timely and professional support to software users through various email, chat, phone, and ticketing systems.
• Diagnosing and troubleshooting technical issues reported by users, guiding them through problem-solving steps, and ensuring issues are resolved to their satisfaction.
• Developing a deep understanding of our software products to assist users and answer their questions effectively.
• Updating user guides, FAQs, and knowledge-based articles to help users find answers to common questions and issues independently.
• Collaborating with other teams as needed

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What is the salary of the individual they hired?

Ramon works full-time in the client time zone for $1,350 per month.

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What was the candidate’s background before being hired?

Ramon worked in the customer support service sector for seven years before being hired by Shepherd. He has experience helping customers with content outline, Shopify and WordPress maintenance, and calendar organizing from his employment as a tech support representative for insurance and IT organizations. Ramon was the best candidate to hire because of his expertise and his requisite credentials.

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Need to hire someone like this too?

When you need to hire an efficient Support Team Associate to support your business, reach out to us at Shepherd.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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