How a Custom Furniture Company Hired an Operations Manager for $1,000/mo

Editor’s note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)

What does this client’s business do?

The client makes custom furniture that fits any space. They pride themselves in using solid wood for their tables and desks, benches, and shelves. Their clients come to them for well-crafted, ready-to-use furniture.  

Who was hired and what was their role?

Given work-from-home arrangements, the furniture business started to pick up. They needed an operations manager who could help them ship out orders. At Shepherd, we helped them hire experienced manager Monale.

What does she do as an operations manager?

• Respond to common product inquiries, such as custom size pricing, turnaround time, and tracking information.
• Efficiently manage product logistics, including shipping across the U.S.
• Expand their shipper network to have better turnaround times for shipping out orders.
  

What is the salary of the individual they hired?

Monale now works full-time in the client’s time zone for $1,000/month.

What was the candidate’s background prior to being hired?

Monale was a great fit for the company given her years of experience as a Shopify Fulfillment Manager. She has supported operations from customer service, order inquiries, returns, refunds, inventory management, and logistics, which the client needs help with. To add, she knows how to use various sales and customer service tools such as Tidio, Zendesk, Salesforce, and Stripe.

When you need to hire an efficient operations manager to support your business, reach out to us at Support Shepherd.