Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
The client is a classic action law firm that covers mass torts, personal injury, personal injury protection, and spam text/ voicemail violations. With an untarnished reputation in their industry, other law firms reach out to them for settling classic action cases as well. The firm also sets the standard on innovation and technology that results in higher customer satisfaction.
They needed a Customer Service Representative who will respond and follow up on specific types of leads. The hired staff should also be able to identify high-quality leads and convert them to clients.
After an assessment of possible candidates, Shepherd hired Dom for the position.
Dom now works full-time in the client time zone for $900 per month.
Before hiring, Dom has already been in a customer service role for ten years. She is highly used to problem-solving and addressing customer issues. In previous employment, Dom was even a candidate for a Best Customer Service Representative award which shows her utmost dedication to her work.
When you need to hire an efficient Customer Service Representative to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
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