Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
The client is a door-to-door luggage shipping company serving thousands of customers worldwide. They serve migrants, ex-pats, holidaymakers, and everyone who wants to transport their luggage safely.
They needed a Customer Support Representative to help them assist customers with any problems or questions they may have. Upon reviewing profiles of qualified candidates, Shepherd deemed Chie fit for the role.
Chie does the following as the new Customer Support Representative:
Chie now works full-time in the client time zone for $800 per month.
Before hiring thru Shepherd, Chie had fifteen years of relevant experience as a Customer Service Representative. Her main tasks included sending emails and proposals to vendors, promoting products, answering voice and non-voice inquiries, processing orders, and updating the web pages. Chie is also familiar with social media and content marketing.
When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.