Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.
Our client is an eCommerce holding company built on the foundation of building great businesses. They take pride in their healthy work environment, where their team grows as people and professionals.
Empathetic customer service is crucial for any eCommerce business, so Shepherd helped them hire a new Customer Experience Specialist. A senior Customer Service Representative, Liz, was hired for the job.
Liz is in charge of these as their Customer Service Representative:
Liz now works full-time in the client time zone for $1,300 per month.
Liz has been a Customer Service Representative for ten years. Thus she is already skilled at corresponding through email, chat, or phone calls. She has also managed a team of agents handling customer calls, coordinating with billings, and handling payroll. On top of customer service, Liz is also experienced in marketing, having managed a graphic and product design team. She graduated with a degree in Mass Communication.
When you need to hire an efficient Customer Experience Specialist to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.