Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.
Our client is an eCommerce holding company built on the foundation of building great businesses. They take pride in their healthy work environment, where their team grows as people and professionals.
Empathetic customer service is crucial for any eCommerce business, so Shepherd helped them hire a new Customer Experience Specialist. A seasoned Customer Support Representative, Rain, was hired for the job.
Rain is in charge of these as their Customer Experience Specialist:
Rain now works full-time in the client time zone for $1,500 per month.
With thirteen years of customer service experience, Rain already has the knowledge and skills for the job. She is proficient in Tidio, Hubspot, Shopify, Google Suite, and MS Office. Her roles in customer service made her a natural multitasker, managing day-to-day operations, transactions, sales, shipments, inventory, and addressing customer inquiries. Rain’s proven work ethic and dedication to what she does make her the best candidate to hire.
When you need to hire an efficient Customer Experience Specialist to support your business, reach out to us at Shepherd.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.
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