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How an Online Recording Studio Hired A Full-Time Customer Support Specialist for $900/mo

Learn how our clients utilize Shepherd to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Shepherd and how much they cost. New here? Shepherd is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)

What does this client’s business do?

The client, an online recording studio, provides streamers with a digital platform to produce their content. They take pride in helping it upload fast and secure recordings, complete with crystal clear audio and high-quality resolution videos.

Who was hired and what was their role?

The client needed a customer support specialist who can help them provide a seamless experience for their platform users. They asked for a candidate who knows how to use Intercom and Zendesk, and can help hosts and streamers quickly resolve their concerns. We were able to connect Marbielyn Abadier to them.

As a customer specialist, Marbielyn helps users resolve their concerns via the in-platform live chat. Most of these are technical inquiries, such as:

  • How to change system preferences
  • How to adjust bitrates and frame rates
  • How to record a show with multiple streams.

What is the salary of the individual they hired?

Marbielyn now works full-time in the client’s time zone for $900/month.

What was the candidate’s background prior to being hired?

Fitting for the role, Marbielyn is a tech-savvy, customer-oriented professional. Before joining the studio, she worked as a technical support specialist for a cable box and internet company for five years. While she is proficient in the apps and tools the client requires—which is a big plus on its own—she is also Lean Six Sigma Yellow Belt Certified.

Ready to find an exceptional customer support specialist for your company? Start hiring with Support Shepherd.

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