Editor’s note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)
The client, an online recording studio, provides streamers with a digital platform to produce their content. They take pride in helping it upload fast and secure recordings, complete with crystal clear audio and high-quality resolution videos.
The client needed a customer support specialist who can help them provide a seamless experience for their platform users. They asked for a candidate who knows how to use Intercom and Zendesk, and can help hosts and streamers quickly resolve their concerns. We were able to connect Marbielyn Abadier to them.
As a customer specialist, Marbielyn helps users resolve their concerns via the in-platform live chat. Most of these are technical inquiries, such as:
Marbielyn now works full-time in the client’s time zone for $900/month.
Fitting for the role, Marbielyn is a tech-savvy, customer-oriented professional. Before joining the studio, she worked as a technical support specialist for a cable box and internet company for five years. While she is proficient in the apps and tools the client requires—which is a big plus on its own—she is also Lean Six Sigma Yellow Belt Certified.
Ready to find an exceptional customer support specialist for your company? Start hiring with Support Shepherd.