Or a little nervous because you’ve never done the whole onboarding process before?
What you’re feeling is totally valid, but we’re to help you prepare.
Here’s a list of things to expect during remote employee onboarding, as well as tips on how to deal with them:
If you and your newly minted assistant don’t hit it off right away, don’t worry. It’s normal to feel a bit awkward during the getting-to-know-you phase. It’s just like what happens in other new relationships when you’re figuring out what makes the other person tick.
While you can’t force relationships to develop, you can work on making things more comfortable between you and any new employee by:
While many in the Philippines have adopted American culture into their daily lives, they have practices and values that are distinctly Filipino, like the following:
If you want to avoid potential misunderstandings or awkwardness, it pays to learn more about Filipino work culture.
Here are other benefits of doing so:
If you normally go by a strict schedule, prepare to be more flexible during the remote employee onboarding process.
You’ll have to make room for activities like:
On top of these, you’ll want to maintain an open line of communication in case they have any questions or concerns.
You can’t avoid making adjustments to your calendar, but you can prevent major disruptions. How? By integrating your assistant into your work life as early as possible. It entails:
This eliminates the constant need to update your VA about new developments, gives them a better understanding of the company, and reduces questions.
Your new employee may have years of experience under their belt, but they’ll still need to settle into their new role and immerse themselves in the company.
Let’s say you hire a customer support specialist.
While they know how to fulfill orders and stay calm under pressure, your products may be completely foreign territory. You’ll have to give your CS agent a few weeks to get acquainted with the features, FAQs, and return & exchange policies.
It’s the same thing for other roles as well as processes, tools, and even culture in general.
Some assistants learn faster than others but don’t assume that’s the case for everyone. Take that into consideration when deciding how long training should take during the remote employee onboarding process.
After you figure that out, the next steps are to:
And that’s okay because:
Things may be a bit chaotic now, but soon enough, it will be running like a well-oiled machine.
What’s essential is that you’re transparent about your company’s current lack of structure. Don’t wait till you hire someone to reveal that your company is still in its early stages. Make it clear during the interview so that they know what they’re signing up for.
Feel like doing something yourself instead of showing your assistant how to do it? You’re not alone. Other employers are in the same boat.
But look, micromanaging isn’t the solution. In the long run, it’s gonna harm you, your team, and the company as a whole. Research shows that:
1) it’s bad for employee morale
2) it has a negative impact on productivity, and
3) it's one of the 3 major reasons why employees resign.
We get it takes hours to train your team and that you’ll need to wait weeks until they master their tasks, but that’s what separates successful businesses from the ones that fail.
“Yes, documenting this stuff will INITIALLY take longer to do,” shares Shepherd CEO Marshall Haas.
“I’m reminding you because it’s easy to fall back into that thought of ‘Oh, I can do this faster myself’. That line of thinking is a trap and will forever hold you back from being able to grow larger than just yourself.”
To avoid turning into a micromanager, you have to:
We won’t lie — successful onboarding takes time and energy to execute.
But trust us, it’s worth the effort.
And now that you know what to expect, you’ll be more equipped to integrate your employees into your company and make them feel supported from day 1.
Want to add another virtual assistant to your team? Let us know what skills and requirements you have in mind, and we’ll help you find the best fit.